HDE17 Drinks, hosted by Hotel Analyst, 3rd October 2017,  Montcalm Royal London House

Kindly sponsored by Digital Hotelier

HDE17 Programme 4th October 2017 at The Montcalm London Marble Arch

9.00 – 9.10 Welcome and opening remarks

Andrew Sangster, Editorial Director, Hotel Analyst

 

9.10 – 9.30 The Hotel Analyst news review

The Hotel Analyst team take an irreverent look at the hottest issues in hotel distribution as they impact hotel investors, debunking myth and puncturing hype, to give the HA Perspective on what is really happening.

Session 1 – Presentation

Andrew Sangster, Editorial Director, Hotel Analyst

 

9.30 – 9.50 Distribution and the sharing economy: an investment perspective

Credit Suisse returns to give the City view on the changes in hotel distribution and how they are impacting on the large quoted hotel companies. At the top of the agenda is the sharing economy and the ongoing tussle with OTAs.

Session 2 – Presentation

Steffen Doyle, Managing Director Co Head of European Real Estate Investment Banking, Credit Suisse

 

9.50 – 10.10 The data evidence – who are the winners and the losers?

Data is key to understanding the reality of what is happening in the fast-changing distribution landscape. This presentation drills down to look at whether book direct is paying off and who is gaining market share in distribution. Are the winners OTAs, global major hotel brands or smaller chains?

Session 3 – Presentation

Jerome Wise, Vice President – Enterprise Clients, TravelClick Inc.

 

10.10 – 10.40 Spotlight sessions – big brand distribution strategy.

What is the strategy of the global major hotel chains? Three short and sharp presentations from three big players on key topics followed by a panel session to further explore the issues and give delegates the chance to pose questions.


OTA relationships
Session 4 – Presentation by IHG

Rishi Sharma, Vice President, Legal and Secretariat, InterContinental Hotels Group

Loyalty
Session 5 – Presentation by a global hotel brand

Mark Weinstein, SVP and Global Head of Customer Engagement, Loyalty & Partnerships, Hilton

Technology investment
Session 6 – Presentation by Wyndham Hotel Group

Deniz Dorbek Kocak, Senior Director of Revenue Management, EMEA, Wyndham Hotel Group

 

10.40 – 11.10 Global brands discuss their views on distribution:

Session 7 – Panel discussion

Moderator: James Osmond, COO, Triptease

Rishi Sharma, Vice President, Legal and Secretariat, InterContinental Hotels Group
Deniz Dorbek Kocak, Senior Director of Revenue Management, EMEA, Wyndham Hotel Group
Mark Weinstein, SVP and Global Head of Customer Engagement, Loyalty & Partnerships, Hilton

 

11.10 – 11.40 COFFEE BREAK        Kindly sponsored by TravelClick

 

11.40 – 12.00 – Artificial Intelligence:

A look at where Artificial Intelligence is heading. What the rise of robots and machine learning means for the world’s economies and societies. What is the substance behind the hype? What is the value of AI and what opportunities does it present? How are other industries embracing the emerging technologies?

Session 8 – Presentation on AI

Euan Cameron, UK Artificial Intelligence Leader, PwC

 

12.00 – 12.20

Session 9 – Interview

An interview with a leading hotel distribution entrepreneur on how AI and big data will impact the hotel industry. Will AI mean hotels fall further behind in the technology arms race? Or is this the opportunity to catch-up, putting hotels back in charge of price optimisation and guest loyalty

Interviewer: Andrew Sangster, Editorial Director, Hotel Analyst

Interviewee: Michael McCartan, Managing Director EMEA, Duetto Research

 

12.20 – 1.00 – AI Panel:

What are the practical opportunities presented by AI, machine learning and big data for hoteliers? A panel of the sharpest players in the hotel sector discuss real world applications.

Session 10 – Panel discussion

Moderator: Katherine Doggrell, Editor, Hotel Analyst

Samira Raj, Avvio ex Head of Digital Strategy for Jeremy Corbyn
Lennert de Jong, Director of Distribution, citizen
Nick Norton, Industry Manager, Google
Philip Shepherd, Partner, PwC

 

1.00 – 2.10 LUNCH BREAK    Kindly sponsored by TravelClick 

 

2.10 – 2.40 Hotelier Question Time

Hoteliers ask the questions of solution providers and solution providers attempt to answer: A new format this year sees hoteliers quiz a panel of hotel industry solution providers. This session is designed to be as interactive as possible with delegates and the nominated questioners encouraged to ask the tricky questions from the hotel industry partners.

Session 11 – Question time

Host: Katherine Doggrell, Editor, Hotel Analyst

Hoteliers:
Stephanie Gosling, Head of Revenue, Amaris Hospitality
Nayan Peshkar, SVP. Digital, Distribution & Revenue Strategy, Millennium Hotels and Resorts
Dr. Jan Sammeck, Director E-Commerce, Deutsche Hospitality
Partners:
Sameer Sinha, Global Sales Head, RateGain
John Seaton, Managing Director, International, Cendyn
Rahul Arora, Managing Director, Digital Hotelier

 

2.40 – 3.00 Maximising total revenue – best practice on revenue management.

It’s not just about the rooms: why trevpar, rather than revpar, matters. And why GOPPAR, which can be driven forward by ancillary revenues, matters the most. A look at what rising distribution costs have done to profitability.

Trevpar and the importance of non rooms revenue

Session 12 – Presentation
Jonathan Langston, Co-Founder, HotStats

 

3.00 – 3.20 – Presentation on conference rooms

Hotel conference rooms are seen as profit opportunity but their under-utilisation means they are anything but. An investment banker provides the hard evidence and asks some awkward questions of existing hotelier strategies.

Session 13 – Presentation

Paul Slattery, Co-Founder & Director, Otus & Co

 

3.20 – 3.50 –Panel on the MICE market

Is the MICE market about to see the distribution shake-up that has impacted the market for transient guests? How quickly will new technologies automate a market that has historically been fragmented and manually implemented?

Session 14 – Panel

Moderator: Paul Slattery, Co-Founder & Director, Otus & Co

Felix Undeutsch, Head of MICE & Groups, The Expedia group
Ciara Crossan, Founder & CEO, WeddingDates
David Taylor, Chief Commercial Officer, GLH Hotels

 

3.50 – 4.20 COFFEE BREAK       Kindly sponsored by TravelClick 

 

4.20 – 4.40 Branding in the digital age.

Much of what brands have stood for historically has been disrupted by digital technologies. This presentation looks at how brands across industries are responding to the challenges of the internet. brand strategy, brand purpose and brand proposition are examined.

Session 15 – Presentation

Dilys Maltby, Senior Partner, Circus

 

4.40 – 5.20 Hotel owners and operators speak out

Hoteliers discuss what brand means in the digital age. Property owners, operators and brand owners engage in debate on what the future of hotel branding entails.

Session 16 – Panel discussion

Moderator: Andrew Sangster, Editorial Director, Hotel Analyst

Thomas Magnuson, Co Founder and CEO, Magnuson Worldwide
Jane Waterworth, Marketing Director, Daniel Thwaites
Simon Teasdale, Managing Director, Lapithus Hotel Management
Geneviève Materne, Regional VP of Distribution Strategy, EAME SW Asia & Asia Pacific, Hyatt International

 

5.20 – 5.30 Summary and conference closure

Andrew Sangster

 

See the Programme from 2016

See the Programme from 2015