Carlo is a partner in PwC’s strategy practice, and he is one of the firm’s thought leaders in the area of business model design, operating model design and digital value creation. With 21 years of consulting experience, Carlo advises executive teams on how to achieve transformation and growth with a combination of business strategy, operational execution, innovation and customer-centric propositions.
He has led dozens of engagements linking strategy to operations to achieve growth in sectors like hospitality, fixed and mobile telecoms, pay TV, financial services, insurance.
Carlo developed a methodology to design Target Operating Models, and he has led a number of projects for the CEO and his/her Management Team based on this methodology.
Carlo is a leading practitioner in customer experience, marketing effectiveness, loyalty and innovation. Carlo is an expert in Digital strategy and differentiation.