Lewis Richards, based in the UK is a researcher within the Leading Edge Forum.  He is responsible for research into Consumerization & the Customer and running the Xperience Lab advisory service. A seasoned IT leader having spent the last 16 years working for CSC where he performed a number of UK and International roles within Financial Service and the Corporate Office of Innovation. Lewis is passionate about collaboration and the cultural changes required to enhance business functions. Lewis has a BSc from the University of Surrey an MSc from University of Wales and an MBA in Technology Management.