Richard joined MICROS in 1999 focusing on Fidelio installations before being a key member of the product team involved with the launch of OPERA in the UK. Since then Richard became the Hotel Product Manager for the UK & Ireland operation with responsibility for over 2,500 hotels using OPERA & legacy products. He was the lead for the first ever integrated PMS and CRS installation in 2003 with Thistle Hotels and has worked on large scale projects with budget brands such as Travelodge through to luxury groups such as Dorchester Collection. Since the acquisition of MICROS by Oracle in 2014, Richard has moved roles into Pre-Sales and is now Senior Director of Sales Consulting for Hotels in EMEA, heading a team dedicated to working with customers and sales during the sales cycle and tailoring product offerings to suit customer needs with a particular focus on Cloud based applications for hotel operations. The EMEA role is particularly challenging due to legal and fiscal rules across all 130 countries and is a great challenge to grow Cloud!

Prior to joining MICROS, Richard studied Tourism Management at Birmingham University in the UK and worked in hotel operations and management for IHG & Forte